1. WHERE IS MY ORDER SHIPPED FROM?
Depending on what products are ordered, We have two main branches , both based in E.U. countries.
2. CAN YOU GUARANTEE MY ORDER WILL ARRIVE AT MY ADDRESS
Due to the nature of our products, we can not guarantee that your products will arrive. If you chose tracked, insured shipping, then we will reship your product once, if it fails to arrive.
3. HOW IS MY ORDER PACKAGED AND SHIPPED?
A lot of care goes into the processing and packaging of our orders, after which they will be sent to the appropriate shipping address. Since we respect our customers’ privacy, we always ensure that the packaging is discreet and will never display any information concerning our website.
4. ARE THE PRODUCTS LEGAL IN MY COUNTRY?
We are not legal experts. It is entirely the customer’s responsibility to ensure that the chemicals they order are not controlled in their country. Check your local laws and regulations to make sure your import is allowed. however we do our best to ship all parcels as discreetly as possible.
5. Do you accept Bitcoin?
6. How are bulk/large quantity orders shipped?
If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discreetion level and repackaging as used for small sized orders.
7. Do you ship to P.O. Boxes and APO?
We do ship to PO Box. We do not ship directly to APO address, you can use your home/billing i and your family/friends can redirect you products from USA or SPAIN. Please leave shipping i in comment line of each order. This way you will have 99% delivery success.
8. Where do I send my payment?
Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven’t received it when placing and order, please contact us and we will send you data by email!
9. How long is the whole process of ordering and shipping?
The order confirmation with the instructions to make the payment is sent to your e-mail automatically and immediately after the validation of your order. Once payment is received, we will process and ship your order the next business day. The delivery time is normally between 4 and 7 working days and for very distant countries up to 15 working days (from Monday to Friday)!
10. How successfully is delivery?
We ensure that all packages are shipped with maximum discretion. Products are packed with extreme care and precaution. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successfull delivery.
With customs we have 99.9% success to USA, 99.5% success to Canada, UK and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics through years), we cover 100% of the loss.